Tuesday, December 25, 2007

Ipod Touch WiFi (Wireless Troubleshooting) Part 2

Since yesterday I received 29 emails JUST regarding Ipod Touch Wireless Issues. So I thought I’d give it another shot.


First if you haven't read this post please do Ipod touch wifi troubleshooting

As some of you know I used to work for a Technical Support, Wireless and Internet Connection Cable Company, therefore I know every single trick to get you online and that's what I’m here for.

Here are some other tricks to get you connected with your Ipod Touch:

The method with restarting modem/router and turning back on ipod touch didn't work?

How about this!

Turn OFF every single PC, turn off your cable/dsl modem, turn off your router and your Ipod Touch. Got it? Cool!

Now turn on your Modem first wait till it syncs (30-45sec), Turn on your router wait till it syncs with modem (30sec), then turn on your ipod touch!

There is one difference between turning OFF your Ipod Touch and Sleep Mode.
Sleep Mode is when you click on the button on top and Ipod Touch is off, well I wasn't talking about that.
To TURN OFF your Ipod Touch you have to HOLD that button for about 5-7sec and then move the red bar to the right. To turn it back on repeat the step above by holding button for 5-7sec!


Hope this helps if not please email me at ilovetoargue AT gmail DOT com and I will try to help you personally!

P.S. I will be moving this week to my new home and I will not be able to respond to you right away so don't feel like I don't care about you all!

I will create a video on how to connect to your wireless connection so you have a visual of what you can do your self and why stuff does not work.

So please subscribe to my RSS feeds or Email Notification on Top Right Menu.

Thank you.

78 comments:

Anonymous said...

How do i get in contact with you by e-mail?

Anonymous said...

When i enter all my info in to the touch when i exit out it changes all the info i entered in? It shows i am on a network but when i try and load a page it says cant find server? Please help

wmw said...

Thanks for the support offered by your blog. What I found on another blog was the fact that iPod touch appears not to like WEP security. It allows as many have identified access to your Wi-Fi network but does not allow receipt or transmission sending the highly frustrating and despairing "safari cannot find server".
I changed my security to WPA2-PSK and all works fine now. I had to make a few modifications where my Netgear card in the computer did not configure for anything other than wep but fortunately I had not used the Netgear USB that came with my more recent Wi-Fi router and it works now a treat.

Hope this is helpful because all electronics are useless until they are correctly configured.

Regards

wmw1@talktalk.net

Anonymous said...

when i go into wifi, i click on my network and it makes a check mark and says that the network has 3 bars, but when i go out of it, it doesnt show any bars by "iPod" and i cant connect to any internet.

help?

Anonymous said...

still didn't work :( regardless of me using wpa or wep security :(

Anonymous said...

Same here. I've reset my ipod several times, turned off my router, etc. and still nothing. When I go to settings I go to wi-fi, make sure it's on (it always is) and click on my network and a check appears next to it. But no bars appear next to "ipod" at the top left. And every time I try safari , youtube, and mail none of them work. Please put up your video as soon as possible.
Thanks in advance.

aalegado said...

Had some initial problems getting my iPod Touch connected to my home network which is configured in a non-standard way.

I have a Linksys WRT54G WiFi Access Point/Router. DHCP is off (all my inside LAN addys are manual, my WAN addys are DHCP). WEP 128bit is On. All WiFi MACs must be in a permitted list.

On the Router: Added iPod Touch MAC to the Permit list.

On the iPod Touch: Entered the IP address, net mask, and DNS information.

When queried for the WiFi password I entered the first WEP Key (just the 26 hex digits...do not include a "$"), NOT the Passphrase.

Once done, it connected to the WiFi net and worked fine. Curious to see how hard it will be to connect to the WiFi HotSpot at work which we provide for our customers and how the iPod Touch behaves as I move from home WiFi to work WiFi.

George said...

I'm trying to use my MBP 2.4Ghz/4Gb as an AirPort base station for my 16Mb jailbroken iPod Touch. I've had no luck whether I use WEP or not. I've followed all the advise that has appeared on the net to no avail. I've asked Apple and they really haven't solved my problem -- I thought that the problem was the MBP Sharing setup since I can get the Touch to talk to my PowerBook G4, when setup in the exact same way. The MBP setup was checked, by an Apple repair centre, and seemed to functioning well.

Note: This problem was occurring before the Touch was jailbroken. The Touch connects with no problems to other wireless networks.

Please help.

Regards
george.grossman@gmail.com

Anonymous said...

hey whats up, im having some trouble connecting to the internet with my ipod touch. it was working perfectly last week and this past weekend and just a couple of days ago it just stopped connecting. when i go to my settings and to my wi-fi connections, the wirless connection pops up, but when i click on it, it tells me "unable to connect to this network". I dont have a router, but it was working perfectly a week ago. and now it tells me wirless connection, but it wont let me connect to the internet, it tells me the same thing over and over again, "unable to connecet to this network". so anyway can you please help me with situation ASAP. heres my email: alonzo_rachel@yahoo.com
thanks so much.

Anonymous said...

Ok - here's the deal. When i first got it i was able to connect to my secure network AND any other open network. A few months ago i downloaded new iPod firmware and since then i cannot connect to ANY network EXCEPT the APple network in the store. Each time i go in, they say: "Oh lookie - it's working!" But it's not. I dont see why i have to jump through hoops to do all the tweeks you recommend, when the darn thing was working perfectly not 6 months ago. My thinking is the firmware upgrade messed it up.

Anonymous said...

Hi is there anyone could help me,bought ipod for my daughter,but could't connect it to wi-fi,it shows my wireless router,and signal is very strong,it ask for the password,when i enter my network key,which is xcuuhlxz[sticker under the router]after some time nothing will happen ,it will ask fro password again,trying for last 2 days,but it havent connected even for a second,could u help me,i wanna give my little daughter a surprise,but dont wanna give her something which is not fully working,pleasae help me email the solution at

rakesh5218@yahoo.co.in

thanks and many regards

Anonymous said...

ugh !! ok. i just got my ipod touch for christmas and im about to smash it. it has 3 blue bars by the ipod sign at the top. and it says im connected and then when i try to go the "safari" it says it cant connect !! ugh please pLeAse pleaseeeeeee help

Anonymous said...

I have exactly the same problem as rakesh5218@yahoo.co.in

It'll pick up the signal but wont accept my wpa key :/ any help would be greatly appreciated. thanks in advance dude.

Nally_wana@hotmail.com

crazy_sexy_cool said...

I got an ipod touch for Christmas and I am having BIG trouble connecting to the internet. When i go Settings> General> About> i have a wi-fi address, but when i look at my connection it has no entries for the ip address, subnet mask, etc. I tried to follow the directions on apple.com about the resolution to the problem but it didn't work. It says something like forget this network or renew lease and my ipod doesn't ever say that. Please help me out if you can!

Anonymous said...

I'm having the same problem as everyone else. What to do when I'm apparently connected to my network but then I can't surf the net because I'm "not connected to the internet"? I've tried resetting the router (unplugging it twice) and still nothing. HELP!!!
lisa_dvst@yahoo.ca

Anonymous said...

Had the same problem. have you guys tried his suggestion where you have to turn off your ipod and not just put it on sleep mode? Hold the top button for 5 secs and turn it on again. That solved the problem for me.

Anonymous said...

Following all your suggestions still did not allow my daughter to connect to her wireless network although she could other networks. (She started experiencing problems after she change her security password on her router).

I found the following suggestion that worked;

"Reset the network settings for your iPod touch or iPhone
In some cases you may need to reset the network settings for your device. To do this, choose Settings > General > Reset > Reset Network Settings"

This can be found at http://support.apple.com/kb/TS1398

Anonymous said...

switched it off then on again and everything a-ok - thanks a lot!

Anonymous said...

My daughter's ipod touch worked fine with wi fi, but suddenly two weeks ago it stopped finding our wi fi. I unplugged everything, and now it finds it sometimes, but we still can't get on says 'unable to join'. I have re-set the wi fi on the touch back to the manufacturers settings and keyed in the SSID and Key, but still no joy. Can you help?

Anonymous said...

I had the same problem with everyone else. My son's Ipod Touch would not take the WEP 40/64-bit hex digits as password. It kept saying I had the incorrect password.

Then I read wmw's post that Ipod Touch does not like WEP. I switched the router encryption to WPA and use a passphrase instead - it worked! Thanks, wmw!

Anonymous said...

Our ipod Touch's wi-fi connection was very unreliable. Finally upgraded my router (D-link rangebooster N Dual Band). Now everything works beautifully. And yes, definitely stay away from the old WEP encryption. Use WPA + a passphrase.

Logan said...

When I click on the Wi-Fi I want, It won't connect, the 3 curved lines at the top of the iPod don't show up... I've done it before.... HELP!
-Apple Fan
www.applefan.synthasite.com

Anonymous said...

i typed in the wep code for my network and after that it has a check mark be it but it just goes away after a few seconds and i dnt hav wifi on my touch, what should i do?

Angela said...

AT LAST. My cable connection went out yesterday, and when it returned my ipod wouldn't connect for anything. I fought with this for hours and finally found the solution.

Ok, so if resetting your ipod and changing the encryption works for you, great. Those didn't work for me at all. In fact here's the whole list of what DIDN'T work:

* resetting the router
* erasing and resetting the ipod
* turning wifi on and off
* changing encryption
* changing network keys
* updating router firmware

...and about a million other things. And it makes sense none of those would work, because this is a network connection settings problem. So fear not, your ipod is NOT broken.

There is an ipod app out there called Ping Lite, and this was useful in testing my theory (it won't help you connect, but is useful for testing). I knew that the internet was working because I could ping 4.2.2.2. What's happening is a DNS problem--the ipod is somehow getting a bad DNS from the DHCP server.

So! The solution was as simple as going to going into your wifi settings in the ipod, and changing the DNS to 4.2.2.2, 4.2.2.3. (Both of those, with the comma). Those are known good DNS and everything connects fine now.

Hope this helps some people.

Vivian said...

what if my ipod touch is not even letting me select to turn on mode? I go to settings, and try and clicking on wi-fi and does not let me click on the icon to turn on wi-fi. please, what should i do?

Levant said...

ASTIG!!! Thanks Angela for the DNS config it worked perfectly on my ipod touch... Have a nice day...

Anonymous said...

"The method with restarting modem/router and turning back on ipod touch didn't work?"

- It did!! Thanks for the suggestion!

morfinictrauma said...

oh my god! thank you so much!!!!!!!

Anonymous said...

Hi, i just got my ipod touch, its an 8 gig by the way, and the only available connection i have is a locked one. It shows its IP and submask and client ID but nothing else. When i try and connect to it, it asks for a password, which i dont know.

How do i find this password?

Anonymous said...

heyy my iPod just stopped working with my wifi connection. it will pick up other ones. but on the one in my house it shows that there is service, but wont let me do anything requiring the internet. it says "safari cannot find the server"

Anonymous said...

For attaching to my home wireless connection, should i use DHCP, BootP, or Static? Also, do i need to fill out the IP address, subnet mask, and router fields?

Anonymous said...

whats the password for "badsecurity212" or "3928"

Anonymous said...

How would i reach you if i have any questions?

Ninjasquirrel41 said...

Is there a e-mail that i can reach you with or can you respond to the one i sent you??????

Anonymous said...

Angela - Can't believe it! After 12 months of perfect wifi connection my iTouch could not connect to teh server.

I tried everything! Changing teh DNS as you suggest - nust admit I was doubtful - but it WORKED!

Many thanks

Mary said...

A potential solution: I was having the same issue as many of you. My iPod Touch was detecting my wireless network, it would show as connected, but when I tried to go into the browser, it would say that I wasn't connected. I remembered having a similar issue with my Wii and the solution was to update my router firmware.

I have a WRT54G v. 5 and I updated to the latest firmware (this is done by connecting to the router control panel. There should be instructions on how to do this if you don't already know) and everything works perfectly now.

I hope that this will help someone out there.

jameson said...

I've got a weird problem... I'm at the NIH, or National Institute of health, don't ask why. anyways, yesterday morning i got wifi at my hotel and in this room i'm in now. this guy in the waiting area is connected to wi-fi on his laptop, but when i got to settings>wi-fi no networks pop up, also at the hotel there is wi-fi but it won't show it. i know what the network is called, but when i try searching for it, it takes a long time and nothing pops up. I think this computer might be on wi-fi, don't know can u give me some help, ive got wi-fi turned on and everything... Jamo796@hotmail.com plz and thanks. also im doing a bone marrow biopsey tomorow, so i wont be on the computer for a while unless i get wi-fi on touch figured out. thanks :D

Anonymous said...

hi i have a sbc 2wire modem i dont have wireless in my house but i want to know how to connect i enterted the ip adreess it gets connected but nothing works could you please help me out by emailing me the answer or posting back.thankyou so much.

Anonymous said...

hi, i bought an apple i touch 8gb in wifi i enterted the IP adreess it gets connected but wont open safari or youtube it says cant connect i hav tried everything would you please contact me on my email with answer.
paki_2o9@yahoo.com

thankyou

Anonymous said...

THANK YOU!!! It Worked :) Genius!

Mr. B said...

I finally hit a breakthrough on getting my WiFi to work with my I touch. Before you enter the 26 digit WEP number into the password prompt. Go to "settings" on the itouch Tap General > About then scroll down to Wi-Fi Address. Then take that Wi-Fi Address and go into your Linksys security set-up and edit the MAC filter list, adding the itouch's Wi-Fi address to the MAC filter list. Save settings and then go back and retry the 26 digit password.

It worked for me.

Anonymous said...

I connect to wifi and it has the check mark next to mynetwork and has three bars but still douesnt work when i do any thing internet related despite it showing three bars.

remson said...

Fantastic!It worked first time!Many thanks!!!!

Anonymous said...

Brilliant!!! Thanks!!

remson said...

Fantastic!It worked first time!Many thanks!!!!

Anonymous said...

It says my Wifi is connected on my ipod touch 2nd generation but whenever I try to open to safari or itunes or anything it said it won't connect. on somethings it says the problem is Wifi/3g/edge
.
I just bought it yesterday. email me at kenzi52106@gmail.com

Anonymous said...

Hi, just bought an ipod touch today and although it's picking up the wireless signal, seems I've got the same problem as a lot of you in that it says unable to connect. I tried putting the wpa key in as the password- is this correct? If not where would I find my wep key that some of you have said worked?Thanks for any suggestions that might ease my frustration!

Madison said...

when i try to set up my wifi, i touch my network but it does not ask for the password it just says it cant connect. please help or else my dad will have it. email me at madbullard@gmail.com

Anonymous said...

Thank you so much. It works.

Jason said...

I can connect to the internet buy as soon as I leave the settings app a blank screen pops up with a header that say login. Then another window pops up that says"eror opening page hotspot login canot open the page because to many redirects occured". I but this screen pops up bevore I even open up safari. My friends all got this server to work, Why can't I?

Anonymous said...

My Ipod Touch Says I Have To Connect To A "Secure" Connection To Download Apps And Music Directly From My Ipod
And I Am Using A Secure Network
HELP ME!!!

Anonymous said...

amazing, amazing!
it works.
this blog saves lives.
thank you

Anonymous said...

Hii..i need help ..my ipod touch 16GB got restored..and now i cant get wifi... the botton is there but its gray and i cannot click... PLEASE HELP!!

Anonymous said...

My Ipod says it's connected to my network, and I have the little signal bars and everything, but when I view my network settings under DHCP it only displays my IP and Subnet Mask. Whenever I try to connect to safari, it says "Operation could not be completed. Invalid Arguement". What's goig on!?

Thanks
Email:Puertoricankid7@yahoo.com

Anonymous said...

OK SO i had to restore my ipod touch because it sed disable for like 200000000 minutes so i did that, and b4 this it read and connected to my wi fi in my house perfectly fine, btw the wifi doesnt require a passcode, now my touch will not connect to my wifi or read it so plzzzzzzzzzzzzzz help zacksteele@yahoo.com thanks

travis noffke said...

my wifi has just about full signal. the only problem is that i type in the password perfectly and it comes up with a box saying

unable to jon network
"OPTUSVAA6712"

i know my passwords right because i also know it of by heart because i've tried to connect so many times.
hope you can help.

Trizia said...

My parents just got an updated modem for their wireless internet and now I cannot connect to the WiFi. I go to the settings page, select Wi-Fi, choose the network, enter the password, and it still won't connect to the new Wi-Fi. It was working fine with the old modem. Any suggestions?

Angela said...

A couple of things to try after all else has failed. #1, Check your router to see if it is blocking by MAC address. If you have tried everything else this is often the culprit. I didn't think mine was set up to do this but it turned out it was.

Also, you can try using Google's open DNS servers on your ipod: 8.8.8.8 and 8.8.4.4. Those will be faster than whatever DHCP automatically assigns (and it sometimes gets it wrong, which will also cause connection fails).

Shane said...

Hi there, I have a 32gb Ipod touch 32gb 3g & it has been fine for the last 3 months, but I can not access safari but can access utube maps etc - please help.

buzzman said...

I had the same connect trouble with Ipod touch 32 G model and exchanged for a new one and had the same trouble.It showed I was connected but I wasn't.I changed my router setting from b and g to just b and now it works fine.It did not work with just g. Router is a netgear. The signal strength is not 3 bars but it works fine. Before I had 3 bars and all I has were fits.

Anonymous said...

I had the same problem, there was the wireless icon on the top left hand of the screen but when accessing Safari I would have a connection error. I notice in the wireless network that my IP address wasnt correct.

To resolve the problem: I selected access another network and retyped in the network & password. This worked I guess I must have typed in the initial password wrong. The iTouch pretended to access the network (never gave a error message) but would fail on accessing the internet.

Anonymous said...

restarting modem/router and turning back on ipod touch did work for me.

Thanks a lot.

Anonymous said...

Ok, I'm do confused, I restarted everything, and when I restarted it, it worked on my iPhone but nott iPod. When I click on "it's comcastic" it just loads then says "unable to join network'its comcastic'" I don't even get the chance to fill out the password

Anonymous said...

i've been having issues with getting on the internet with my ipod touch 8gb. it says it's connected and the signal is full, but when i click on safari it says "Cannot Open Page" "The error was: "Operation could not be completed. Invalid argument." I am confused and don't know what to try next.

Anonymous said...

Restarting the router and ipod worked!!!!!!!! I was very skeptical. This was awesome! Thanks!!!!! My kids are very happy! :-)

Anonymous said...

Restarting the router and ipod worked! Thanks much!!!!

Pillowfight said...

Sometimes connection failures happen because the wifi signal is N, and so far as I know the itouch can only deal with G. Another thing to keep in mind.

Anonymous said...

wat if ur parents locked it

Anonymous said...

Then you have a problem.

Anonymous said...

Thank you! It worked!!

Anonymous said...

I love you thanks lol

Mike said...

I've done all the checks, all the shut down & re-boot routines. My touch says I have a strong wi-fi connection. When I try to gmail or go online, I get an error message saying I'm not connected.

The frustration is that when I first set up, I got several messages from gmail & a test message from my laptop. Then, having turned off & re-booting, the problems started.

Any ideas please.

mel said...

My iTouch (V4.2.1) has too often failed to connect to various WIFI servers. Clearing the cache has worked on at least one occasion. And just today (here in France) with the Orange Livebox, when that and adding DNS #'s to the settings, I tried Angela's suggestion (12/27/09) of unblocking the MAC filter (which was ON)...and it worked!!! thx Angela

mel said...

My iTouch (V4.2.1) has too often failed to connect to various WIFI servers. Clearing the cache has worked on at least one occasion. And just today (here in France) with the Orange Livebox, when that and adding DNS #'s to the settings, I tried Angela's suggestion (12/17/09) of unblocking the MAC filter (which was ON)...and it worked!!! thx Angela

Anonymous said...

I turned my router off for about a minuet then back on, wi-fi started working. hope this helps someone.

lacey said...

the wifi on my ipod touch is not working. when i click on it it want a password for my network and idonnt have and my wifi works for everyone except me please help me

Anonymous said...

i cant get wireless internet on my kid's ipods. we can get on our iphones but the ipods say no network detected please restore network. it shows in settings that the ipods are connected but when you go into textplus, words with friends, pandora, etc. it gives the error message.HELP!!!!!

Anonymous said...

Try Angela and Pillowfight's suggestions above.